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With almost 200 job families in the rail industry, the A-Z provides a short description of the most common jobs found in the Australasian rail industry. Each job definition includes its job title, the main parts of the job, entrance requirements and necessary qualifications.

A

Account Executive

Manages the business relationship between the rail organisation and the client or business partner. Depending on the nature of the work, it may be either financial or sales focused. Normally, you will be required to hold a related degree. You will need to be well organised and have good administration and interpersonal skills for this role.

Accountant

Plans and provides sytems and services relating to the financial dealings of an organisation and its employees. They also advise on recording-keeping and compliance requirements. Requires a bachelor degree or higher as well as registration or licensing.

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Accounts Officer

Arranges the payment of bills and accounts, assists with administering payroll and maintains petty cash for the office. You may work in this area without formal qualifications, but vocational qualifications are well regarded. Must have an eye for detail, accurate numeracy and good computer skills.

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Administration Assistant

Works across all business units providing administration support that is often of a sensitive nature. No specific qualifications required but vocational qualifications in administration and office management are well regarded.

Administration Careers

Provide administration support for corporate and operational areas within freight and passenger rail. Positions include within depots, finance, human resources, training, sales, communications and marketing. Although no specific qualifications are required, a certificate or diploma in business administration and word processing and computer skills are highly desired.

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Administration Officer

Provides administration support. Tasks include: sorting mail, filing, writing letters and reports , answering telephone, attending to visitors, operating office equipment, banking, payroll and rostering functions. Tasks may vary between freight and passenger rail. No formal qualifications required, but you need a relevant secondary qualification. Vocational qualifications in business and business administration (may be offered as a traineeship) are well regarded.

Air Conditioning and Refrigeration Mechanic

Air conditioning and refrigeration mechanics cover both electrical and mechanical areas. They assemble, install, service and repair refrigeration and air conditioning systems. Air conditioning and refrigeration mechanics may also be involved in pipe fitting, welding and electrical wiring. In both New Zealand and Australia, you will be required to have good results in high school maths and English and complete a trade qualification. You my be required to acquire additional tickets, certificates, licenses and registration to work in the rail corridor.

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Alternative Transport Officer

Helps plan and implement alternative transport to train services when trains are not available. They minimise disruptions. Although no specific qualifications are necessary, skills in finance, risk and project management, and the ability to process information quickly and safely, are useful.

Area Controller

Controls, coordinates and supervises train, locomotive and traffic movements. Requires technical skills in communication systems, signalling,and network operations. A Cert III in Rail Signalling or Cert IV in Network Control are applicable to this role.

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Asset Engineer

Provides asset management and project support for assets such as electrical, signalling, track, stuctures, telecommunications and rolling stock equipment. Requires an engineering degree or project management qualification and experience in maintenance or project management.

Assistant Engineer

Assists with the planning, designing, installing and maintenance of equipment, facilities and distribution systems. Usually works on jobs that lie between trade and engineering, under direction of a professional engineer. Requires a Cert III trade certificate and relevant experience.

Auditor

Evaluates and improves the effectiveness of any system that has an impact on the effective operation of an organisation eg. finances, information technology, and risk management. Requires a bachelor degree or higher, and many organisations require an auditor to have membership with the Institute of Internal Auditors.

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B

Boiler Maker

Works with heavy guage steer to construct and repair rolling stock wagons and perhaps bridges and girders. Requires a trade apprenticeship Cert III Engineering - Fabrication Trade.

Brake Mechanic

Diagnoses faults and repairs, replaces or overhauls the parts of disc, drum or power brake systems used on all types of motor vehicles. They also test the parts. Requires a Cert III trade apprenticeship in mechanics (brakes).

Brand Manager

Works to enhance the 'brand' of rail organisations so their brand remains favourable to customers. Typically, you would require a degree in marketing or advertising.

Bus or Coach Driver

Drives buses, checks passenger tickets, stores luggage and ensures passengers are comfortable. Some rail networks now use buses as part of their rail transport system. Contact with the public is an important part of the work. You can work as a driver without formal qualifications, but employers usually require you to have at least Year 10 and you will need a special driver's licence after training.

Business Analyst

Analyses an organisation's strategic business needs including defining and analysing policies, market business approaches and interpreting business rules and requirements for technical systems. Specialist areas include: ICT analysis, safety analyst and performance analyst. There is no defined way to become a business analyst, but most have a bachelor degree and rail experience such as engineering, IT or accounting.

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Business Manager

Manages business aspects within their rail organisation. This is a generic role across rail organisations, usually in middle management. Generally requires a relevant degree and significant rail or operational experience. Good people management and financial and strategic thinking required.

C

Cable Jointer

Makes and repairs joins in insulated overhead power supply and control cables. They also prepare cable terminations for electrical equipment and overhead lines. This trade requires a trade apprenticeship: Certificate III in Electricity Supply (Cable Jointing).

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Call Centre Manager

Manages call centre staff to meet customer needs and ensures efficiency and effectiveness of services including sales and revenue targets. No specific qualifications but rail knowledge and call centre experience essential.

Cartographer

Produces paper and electronic maps using desktop publishing, computer graphics and multimedia software. Assists, designs and manages geographical information systems (GIS). Qualifications range from vocational to university courses.

Catering Logistics Officer

Responsible for catering services, including on board catering, crew assignment and rostering, and administrative support. No specific qualifications required, but rail experience and administration skills essential.

Change Management Specialist

Often a specialist role brought in when large changes, such as restructures, are occurring in an organisation. No specific qualifications are required, but depending on the change initiative, relevant qualifications may be necessary (for example, in information communication technology or human resources). Good negotiation, influencing and strategic thinking required.

Change Manager

Often a specialist role brought in when large changes, such as restructures, are occurring in an organisation. No specific qualifications are required, but depending on the change initiative, relevant qualifications are necessary (e.g. ICT, HR). Good negotiation, influencing and strategic thinking required.

Chief Engineer

Provides technical vision for future development of rail assets and strategic advice on the ongoing operations of the rail network. Usually requires post graduate studies in engineering or management, plus extensive and broad rail experience.

Civil and Structural Engineering Associate

Provides technical support to civil engineers and technologists. This role usually requires a diploma in civil or structural engineering recognised by Engineers Australia.

Civil Engineer

Designs, constructs, and maintains railway track, terminals, structures such as bridges, and tunnels. Requires a degree in civil engineering. Engineers from overseas must have their degrees assessed by Engineers Australia.

Civil Engineering Draftsperson

Prepares detailed drawings and plans to assist professional civil engineers and technologists. Requires at least a diploma qualification, and registration may be required.

Civil Engineering Technician/Assistant

Assists professional engineers and technologists test construction materials, prepares sketches and estimates costs. Also known as an assistant or geotechnical lab technician. Requires diploma qualifications or higher. Registration or licensing may be required.

Civil Engineering Technologist

Applies and modifies established engineering practices such as the design and implementation of civil engineering projects. The entry requirement for this occupation is a bachelor degree or higher qualification. In some instances, relevant experience is required in addition to the formal qualification.

Closed Circuit TV (CCTV) Operator

Operates security systems to monitor movements on passenger and freight trains, railway stations and other rail infrastructure. Liaises with police and emergency services and oversees maintenance program of CCTV equipment. No formal qualifications required but completion of relevant secondary school qualifications is necessary. Intensive on-the-job and off-the-job training will be provided.

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Coach

Works with staff usually to help with behavioural changes and knowledge development. People in training and development roles often specialise in coaching. Qualifications in coaching are available, but not essential. Depending on area of coaching, they may need specialist rail knowledge/expertise.

Coach Driver

Drives buses, checks passenger tickets, stores luggage and ensures passengers are comfortable. Some rail networks now use buses as part of their rail transport system. Contact with the public is an important part of the work. You can work as a driver without formal qualifications, but employers usually require you to have at least Year 10 and you will need a special driver's licence after training.

Communications and Control Systems Engineer

Involved in the plan, design, commissioning and monitoring of complex telecommunications networks and systems. Requires a degree in electrical engineering, telecommunications, computer systems, software or mechatronics. Central Queensland University (CQU) offers a Graduate Diploma or Masters in Railway Signalling and Telecommunications.

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Communications Officer

Helps create and distribute information about the organisation to employees, media and the public to enhance its reputation. Relevant qualifications include: journalism, media, communications and public relations.

Compliance Officer

Ensures that no conflict of interest arises and that all obligations and regulations are complied with. Depending on their role, a compliance officer may require a degree, such as law, and a specialisation, such as engineering. However, many roles have a strong administration focus and require rail experience rather than a degree or specific qualifications. An eye for detail and ability to follow procedures is required.

Computer Engineer

Installs and repairs computers and equipment. Sometimes called IT hardware technicians or computer systems engineer. Requires a degree in computer systems, electronic or software engineering.

Computer Network and Systems Engineer

Plans, develops, deploys, tests and optimises network and system services. Requires a university degree, and with experience, may move into a management or specialist/expert role.

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Construction Project Manager

Plans, organises, directs, controls and coordinates construction of civil engineering and building projects. Registration or licensing is required. Most construction project managers have a bachelor degree or higher qualification and up to 5 years of relevant experience.

Contract/s Officer

Obtains the best prices, quality and service from vendors and suppliers. They may work with lawyers to draft contracts and lease documents relating to land and buildings, as well as assist with budgets, and other specific project documentation. Typically, requires an associate degree or advanced diploma in finance, business or accounting subjects.

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Corporate Support

This area is one of the most diverse regarding the types of jobs available and skills required, ranging from entry level roles such as administrative support workers to professionals with university degrees. Corporate support can be broken down into business support areas such as work health and safety (WHS), finance, human resources, training and development, legal, communications and marketing, and information technology. Some jobs may not require a formal qualification but employers would expect you to have completed high school. Other roles require a certificate qualification and possibly a diploma or higher level degree qualification.

Crew Manager

Manages train crew members. Responsibilities include: rostering, hiring, supervision, performance management and training and development. Generally requires a relevant qualification in people management. Rail experience and supervision experience required.

Customer and Fare Compliance Careers

Are responsible for improving the customer’s travel experience and comfort, and protecting train revenue, for example, checking rail passenger tickets and issuing fines for ticket irregularities. Requires no formal qualifications but employers expect completion of high school studies and you will be expected to complete other studies once employed.

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Customer Service Attendant

Provides timetable and platform information, sells tickets, attends ticket barriers, inspects the station and reports on safety issues, complaints and ‘lost and found’. Requires relevant secondary school qualifications. In Australia, there are vocational qualifications in station operations and passenger services. Some organisations offer a traineeship in customer service. Once employed, in-house training will be provided.

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Customer Service Manager

Manages customer services and after-sales services, and maintains sound customer relations. Manages staff and deals with customer service issues. Although no specific qualifications required, rail experience and customer service experience essential.

D

Database Administrator

Installs, configures and maintains databases, however, such responsibilities will depend on the role. Usually this role requires a computer-related degree. You may also be required to have certification in specific databases including Linux or Oracle.

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Depot Manager

Manages the train crew depot, including crew planning, rostering, assignment, performance, and training and development. No specific qualifications but rail experience essential.

Design Engineer

Provides technical input into rail infrastructure projects including planning, concept and feasibility through to detailed design and commissioning, operations and maintenance. Requires a bachelor degree in relevant engineering discipline and design experience.

Driver Trainer

Trains and assesses train drivers. Requires rail experience and the ability to carry out active train driving duties. Requires extensive rail experience plus training and assessment skills and qualifications.

Duty Officer

Supports on board crews and drivers, including organising rosters, issuing stores and recording relevant information about crew needs. No formal qualifications are required, but good customer service and awareness of relevant award conditions would help in this role.

E

Electrical Commissioning Engineer

Ensures engineering designs and manufacturing are cost effective. Works to specifications and lisises with internal customers and suppliers. Requires electrical engineering degree and research experience.

Electrical Design Engineer

Designs, develops, and tests electrical devices, equipment and systems. Electrical design engineers often divide their time between the laboratory, the office and in the field implementing or testing electrical products. Requires a bachelor degree.

Electrical Engineer

Works on the design, construction and maintenance of rail's infrastructure, equipment and power. Includes electronics, power, telecommunications and mechatronics disciplines. Requires a bachelor degree and certification with Engineers Australia.

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Electrical Engineering Associate

Assists engineers and technologists on specific electrical elements of a system. They are required to have an Engineers Australia recognised two-year engineering associate qualification or equivalent.

Electrical Engineering Draftsperson

Prepares detailed drawings and plans of electrical installations and circuitry to support professional engineers and technologists. Cert III trade qualification, diploma or a higher qualification is necessary. Registration or licensing may be required.

Electrical Engineering Technician

Conducts tests of electrical systems, prepares charts and assists engineers and technologists. They are also known as electrical instrument technicians. The entry requirement is a Cert III trade qualification, diploma or above. Registration or licensing may be required.

Electrical Linesperson

Installs, repairs and maintains overhead lines and cables carrying electricity for electric train services. Requires a Cert III and trade in electricity supply.

Electrical Linesworker

Installs, maintains, repairs and patrols electrical sub-transmission and distribution systems, including transformers, conductors, aerial equipment, high voltage overhead lines, and underground cables and equipment. They also attend to electrical breakdowns and emergencies. Important specialisations include: distribution, transmission and railway traction. Requires a trade certificate and registration or licensing may be required. In Australia, there are other qualifications in this area which may be offered as an apprenticeship or traineeship.

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Electrical Maintenance Engineer

Applies and modifies established engineering practices such as the design and implementation of electrical and electronic engineering projects. The entry requirement for this occupation is a bachelor degree. Some roles may require experience as well.

Electrical or Electronic Engineering Technologist

Works in the design, manufacture, installation, commissioning, operation and maintenance of electrical and/or electronic plants and equipment. Requires a technology or engineering degree with a major in electrical or electronic engineering.

Electrical Traction and Distribution Engineer

Develops and maintains rail traction and distribution systems using high voltage, lines and underground cables to substations. Requires an electrical degree.

Electrical Trades Careers

Install and maintain electrical components, wiring, equipment and systems within the rail industry (eg. in buildings, offices, suburban stations, offices, workshops and switch yards). Trades include: signal electrician/technician, substation distribution electrician, rolling stock electrician, facilities electrician, and a distribution electrician. If you want a career in an electrical trade, you need good results in high school English and maths, and an electrical trade apprenticeship and qualification. You may be required to do further studies, such as an advanced diploma, as well as gain tickets, certification, licences and registration.

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Electrician

Installs, maintains, tests and commissions electrical and electronic equipment and systems. They may also work on electrical transmission and distribution equipment. They are required to complete a Cert III electrical trade apprenticeship. Registration or licence required.

Electrolysis Technician

Assists engineers to construct, test and install the electrolysis mitigation network. Requires a Cert III trade apprenticeship plus experience. Registration and/or electrician licence is required.

Electronics and Communications Engineering Associate

Conducts and assists with the research, design, manufacture, repair and maintenance of advanced electronic equipment and systems. Requires a diploma or higher qualification specialising in electronic engineering, systems or technology.

Electronics and Communications Technician

Diagnoses faults and repairs electronic devices including audiovisual, broadcast and business equipment. They are required to have an apprenticeship in electronics and communications. Registration or licence also required in some organisations.

Electronics Engineer

Designs, develops, tests and maintains electronic parts and systems covering analog electronics, digital electronics, consumer electronics, embedded systems and power electronics. Requires a degree in electronics engineering.

Engineering Assistant

Assists with the planning, designing, installing and maintenance of equipment, facilities and distribution systems. Usually works on jobs that lie between trade and engineering, under direction of a professional engineer. Requires a Cert III trade certificate and relevant experience.

Engineering Associate

Assists engineers and technologists on specific elements of a system. Requires an Engineers Australia recognised two-year engineering associate qualification or equivalent.

Engineering Draftsperson

Prepares technical design drawings for the construction of structural, transportation, and drainage projects. Requires Certificate IV or higher in structural or engineering design.

Engineering Manager

Plans, organises, directs, controls and coordinates the engineering and technical operations of an organisation. Registration or licensing is required. Requires a bachelor degree and graduate qualifications and usually up to 15 years of relevant experience.

Engineering Technicians and Draftspersons

Perform a variety of skilled tasks, for example an engineering technician will apply broad or in-depth technical, trade or industry-specific knowledge, often in support of engineering activities. A draftsperson will prepare detailed drawings and plans to support engineers and technologists, in their area of expertise (for example, civil or electrical engineering). Both technicians and draftspersons require an associate degree, advanced diploma or a diploma - although several years experience may substitute for a formal qualification.

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Engineering Technologist

Solves complex engineering problems by investigating and analysing problems carefully. They are concerned with maintaining advanced equipment or control systems, and researching and testing. A bachelor degree in engineering is required and experience in your discipline.

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Environmental Engineer

Provides technical assistance on environmental issues and solutions associated with rail operation and engineering projects. Requires a bachelor degree in environmental science or engineering.

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Environmental Scientist

Studies, develops, implements and advises on policies and plans for managing and protecting the environment, flora, fauna and other natural resources. Requires a bachelor degree, specialising in environmental science.

Estimator

Estimates costs of material and labour for an engineering project. Requires a degree in engineering, quantity surveying or similar, and experience with estimating software.

Events Manager

Coordinates rail events involving the public. Depending on the role, may require a relevant degree including events management or public relations. Some rail organisations may prefer hands-on experience in events management. Exceptional organisational skills required.

Executive Assistant

Differs from a personal assistant in that they are expected to possess a high degree of business acumen and be able to manage projects as well as acting as ‘gatekeeper’. No specific degree required, but extensive rail experience and excellent communication and organisational skills are necessary.

F

Facilities Management Officer

Manages and supervises commercial, industrial and retail properties that are owned or leased by rail organisation. Although no specific qualifications are required, a nationally accredited short course in property services or a VET qualification in property services (real estate) may be helpful. Requires excellent oral and written communication skills, good administration and an eye for detail.

Facilities Officer

Provides assistance to ensure the day-to-day smooth management and operation of a building's infrastructure, through administrative support. At times, you may oversee maintenance tasks. Although no formal qualifications are required, you may come from a trade or administration background. You will need to be well organised, customer-service oriented and have excellent verbal and written communication skills.

Ferry Driver

Pilots the ferries between New Zealand's North and South Islands. They form a part of Kiwi Rail. Qualifications are gained on the job and would include a ferry licence and a first aid qualification that needs to be updated regularly.

Financial Analyst

Uses statistical software packages to analyse financial data, spot trends, develop forecasts and measure financial risks associated with making a particular investment decision. Requires accounting or related degree and certification, such as with the Chartered Professional Accountants (CPA).

Financial Controller and Chief Financial Controller

A management-level position responsible for supervising the quality of accounting and financial reporting of an organisation. Requires an accounting or related degree and certification from the CPA (Chartered Professional Accountants).

Fire Officer

Responds to major emergency incidents, including rail underground, and works closely with emergency service organisations. Also assists in developing and testing of contingency plans, procedures, equipment and training. You need to be fit and cope well in dangerous situations. Relevant high school qualifications necessary and once employed, on the job and in-house training (eg. first aid) will be done. Registration or licensing is required, and in Australia, a vocational qualification in fire management (eg. Cert III Retained Fire Fighter) is highly desirable.

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Fitter and Turner

Sets up machinery to make engineering products, and installs and maintains plant and machinery e.g. crossings, switch and stock rail units. Requires a Cert III trade qualification in mechanical engineering and a trade certificate.

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Freight Liaison Officer

Helps develop timetables for freight customers. Cert IV in Transport and Distribution – Train Planning is desirable. Rail freight experience and strong problem-solving and time management skills required.

G

Geographical Information Systems (GIS) Officer

Uses an information system that utilises computer-based maps, generated from data collected in the field by photographs, 3-D laser scanners, and satellite. Relevant qualifications include associate degree or degree in spatial science. GIS professionals are often employed in the transport, construction and electricity industries.

Geotechnical Engineer

Identifies and solves problems involving soil, rock and groundwater, and design structures, in and below the ground. Requires a bachelor degree in engineering in a relevant discipline.

Graphic Designer

Works to a brief developing creative ideas, and choosing the appropriate media (eg. websites, magazines, exhibitions)and style to meet the rail client's objectives. You need creative flair, knowledge of industry software (eg. QuarkXPress, FreeHand, Illustrator, Photoshop, 3ds Max, Acrobat, Director, Dreamweaver and Flash) and a professional approach to time, costs and deadlines. A diploma of graphic design or other certificate qualification required.

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Guard

Provides customer service on trains, for example, operating doors, conducting security patrols and providing information to train users. No specific qualifications are required, but the Certificate III in Rail Operations - Guards, is desirable. Good communication and negotiation skills are required.

H

Hardware Technician

Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware. Usually requires a computer or related vocational qualification at associate degree, advanced diploma or diploma level.

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Human Resources (HR) Assistant

Provides administration support to the human resources team, such as processing applications and maintaining employee database. No specific qualifications are required, but vocational qualifications are well regarded. This role would suit someone who is organised, enjoys attention to detail, and is studying human resources.

Human Resources (HR) Officer

Develops, advises and implements policies relating to the effective use of people in an organisation. HR officers aim to ensure the organisation has the best mix of staff in terms of skills and experience, and are involved in the training of staff and their development opportunities. Requires a bachelor degree in a relevant area, for example, industrial relations.

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I

ICT Manager and ICT Project Manager

Plans, organises, directs and controls the acquisition, development, maintenance and use of computer and telecommunication systems, within organisations. Most ICT (information and communication technology) managers and ICT project managers in the rail industry would have a bachelor degree, or higher qualification, and up to 5 years of relevant experience.

ICT Support Officer

Provides support, education and guidance in deploying and maintaining computer infrastructure, as well as diagnosing and resolving technical problems and issues. Requires an associate degree, advanced diploma or diploma in a relevant information and communication technology (ICT) discipline. At least three years of relevant experience may substitute for formal qualifications. In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.

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Industrial Relations/Workplace Relations Officer

Manages employment conditions and related issues of employees. The role usually requires an industrial relations (IR) or related degree and the ability to act as a communication link between management and employees.

Infrastructure Workers

Carry out the physical work of building and maintaining rail infrastructure assets and equipment (eg. tracks, bridges, tunnels, platforms, level crossings, and overhead wiring structures). In Australia, you may build and maintain point machines and signal hardware. You will need good high school literacy and numeracy skills. In Aust, although there are no formal qualifications, you need relevant high school qualifications and may be required to complete a traineeship. In New Zealand, employers usually require a NTEA1. Both countries will require you to upskill when necessary.

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Instructional Designer

Ensures that training materials are well written and follow adult education principles. Will generally have teaching or adult education qualifications as well as practical experience. Excellent written communication, organisation and computer/word processing skills required.

Internal Auditor

Examines, evaluates and reports on financial, operational and managerial processes, systems and outcomes to ensure financial and operational integrity and compliance. Usually requires an accounting or financial degree and registration such as with the CPA (Chartered Professional Accountants).

Investigations Officer

Investigates, documents and rates rail incidents. An investigations officer needs deep knowledge of rolling stock operations and the rail network. Although no specific qualifications are required, good administration and report writing is necessary. You will need to undertake internal training for this role.

L

Learning and Development (L&D) Assistant

Usually provides administration support to the L&D team such as data entry, filing training records and liaising with employees. Support can also include training support if the L&D assistant has relevant qualifications and experience. You will need strong administration and database skills, and good written and communication skills to maintain student records and other paperwork.

Learning and Development (L&D) Officer

Supports the learning and professional development of a rail organisation's workforce. May deliver training and/or support workplace trainers and assessors as well as assist managers develop training plans. Requires a bachelor degree (preferably in adult education or a related field such as human resource development, training and development, vocational training, organisational psychology or education). You will need strong written and communication skills including group facilitation and be highly organised.

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Lease Assistant

In large rail organisations, lease assistants help with renting/leasing commercial premises. No specific qualifications exist, but experience with administration and contract management would be helpful in this role.

Leasing Officer

Overseas rental aspects of rail commercial property such as: finding new tenants, determining rental amount, showing possible tenants around the property, conducting presentations, and handling property-related administration, repairs and maintenance and tenant complaints. Requires at least vocational training and an associate degree in a related field such as accounting or administration. Good communication and judgement required.

Performs civil and criminal litigation tasks,legal research and analysis; collects and interprets data; prepares, reviews and maintains legal documents; interviews witnesses and prepares reports. Must have strong legal research, legal writing, computer and interviewing skills. Requires a bachelor of science degree, associate degree or paralegal certificate. Legal experience of 2 to 5 years may be substituted for educational requirements. Some training may be offered in-house.

M

Maintenance Engineer

Manages and maintains systems relating to electrical, signalling, telecommunications, track, structures and /or rolling stock infrastructure. Requires, at minimum, diploma or higher qualification in engineering in a relevant discipline, or equivalent practical experience.

Market Researcher

Collects and analyses data and information that is valuable to a rail employer such as customer opinions and investment and marketing options. Market researchers specialise in either quantitative or qualitative research. Most employers expect you to have a relevant degree qualification (eg. market research) and skills in communication and analysis. Skills or interest in information technology literacy, psychology, business/management and geography are regarded highly.

Marketing Assistant

Assists in promoting a rail company's products and services. Supports marketing manager or marketing officer to develop and implement marketing plans. May work across departments including: financial ( tracking and approving invoices) and creative (sourcing photos and writing promotions). An entry level position and some employers may require a degree in marketing and hands-on experience.

Marketing Officer

Promotes a business, its company name, products and services. The role can include advertising, writing promotional literature, market research, communicating with the press and marketing strategies for product launches. Requires, in most cases, a bachelor degree in marketing. In smaller organisations, work experience in administration, communications, public relations, advertising and sales is highly regarded.

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Mechanic

Carries out mechanical work on all types of rail machinary. As a mechanic in the rail industry, you will also set up and operate tools to cut, shape and form metal stock and castings to exact sizes. Requires a Certificate III in Engineering (mechanical trade) apprenticeship.

Mechanical Engineer

Develops, designs, constructs and maintains freight and passenger rolling stock, and provides mechanical services. Requires a bachelor degree in mechanical engineering. Engineers from overseas must have their degrees assessed by Engineers Australia.

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Mechanical Engineering Associate

Assists mechanical engineers and technologists with the design, manufacture, construction and maintenance of machines and mechanical equipment. Usually requires a certificate qualification in mechanical engineering.

Mechanical Engineering Technologist

Applies and improves the design and implementation of mechanical engineering projects. including technology, systems and procedures. Requires an engineering science or technology degree with a major in mechanical engineering.

Mechanical Signaller

This is a non-trade role. Installs, tests, uses and maintains mechanical rail signalling equipment. Operates signal equipment to control running of trains, records details and reports delays and accidents. Although not a formal trade to become a mechanical signaller, you are required to have a Cert III in Mechanical Rail Signalling. This is a popular career path for infrastructure workers.

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Mechanical Trades

Maintain heavy on-track machinery including track and point regulators, overhead wiring machines, motorised and mechanised hand tools and rolling stock. They also work with hydraulics and pneumatics and electronic program logic control principles. Requires good English and numeracy skills, mechanical aptitude and a high regard for safety. To become a mechanic, you need to complete a mechanical trade (AU) or mechanical engineering (NZ) qualification plus an apprenticeship, and then up-skill through in-house or external courses and certifications.

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Mechatronics Engineer

Combines mechanical, electronic, computer, software, control, and systems design engineering to design and manufacture rail related products. Requires a degree in mechatronics or a related degree.

Metal Fabrication Trades

Metal fabrication tradespeople in rail cut, shape, join and finish metal to make, maintain or repair metal products and structures. They specialise as boiler makers (heavy fabrication), sheet metal workers (light fabrication) and welders. In Australia, you need a mechanical trade qualification such as the Cert III in Engineering - Fabrication trade (Boilermaking/Welding) and complete an apprenticeship. You need good English and maths. In NZ, generally a NTEA1 is required for entrance into a trade. Further in-house and external courses may be necessary as technology changes. Other tickets, certification, registration and licences may be required to work in the rail corridor.

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Metal Fabricator

Includes boilermaking, blacksmithing and welding to cut, shape, join and finish metal to make, maintain or repair metal products and structures. To be a metal fabricator, a Certificate III in Fabrication (Trade) apprenticeship and a trade certificate are required.

Misconduct Investigations Offiicer

Investigates claims of misconduct, or breaches against codes of conduct, by rail employees. These claims are made by fellow employees or the public. A misconduct investigations officer may have a background in policing or security. They must have excellent verbal and written communication, and strong administration, research and writing skills.

Multimedia Specialist

Combines design and technical knowledge to create information and communication technology (ICT) based products eg. CD-ROMS, DVDs, websites, and interactive marketing or promotional materials. You will need coding experience (eg with CSS and HTML design), and be familiar with Adobe products and video editing programs. Requires, at minimum, qualifications in information technology, programing and web development or even a post graduate qualification. Often, further training is provided on the job.

N

Network Administrator

Manages a communications network within an organisation. Responsibilities include network security, installing new applications, distributing software upgrades, monitoring daily activity, enforcing licensing agreements, developing storage management programs and routine backups. A bachelor degree in computer science or a related area is required by employers.

Network Controller

Moves trains using computerised and mechanical control systems. Skills in incident management, signals, communication systems and station operations plus Cert IV in Transport and Logistics – Rail Operations, or Cert IV in Rail Network Control desirable.

O

On Board Passenger Attendant

Provides customer service including: assisting passengers to board trains, assisting with luggage, checking tickets and directing passengers to seats or sleeping cabins, and preparing and serving meals. May also assist in emergencies and provide first aid. No formal qualifications required, but relevant secondary school qualifications are necessary and once employed, formal training is done on and off the job.

On Board Passenger Attendant (Long Distance)

Provides customer service including: assisting passengers to board trains, assisting with luggage, checking tickets and directing passengers to seats or sleeping cabins, and preparing and serving meals. May also assist in emergencies and provide first aid. No formal qualifications required, but relevant secondary school qualifications are necessary and once employed, formal training is done on and off the job.

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Operational Engineer

Works to ensure infrastructure integrity and the safety of the rail network from a system and public perspective. They work in the operational areas of electrical, signals, and communications, and are responsible for the coordination of responses to asset failures and operational incidents. Requires an engineering degree.

Operations and Service Delivery Staff

Have direct contact with rail customers and train operations, including customer service, train crewing, station operations, train maintenance and operations (e.g. drivers, signallers, guards and attendants), presentation services (cleaning) and security. Qualifications depend on the area you work in and level of responsibility, eg. a train driver requires a vocational certificate, and a cleaner will do internal training.You need good literacy and communication skills, be focused on customer service and cope with pressure.

Operations Manager

This is an administration role that includes budgets, logistics, control inventory, recruiting staff and supervising employees. No formal qualifications are required but extensive experience and strong administration, management and financial skills are needed.

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Panel Beater

Strips, repairs, replaces, fits and adjusts body panels of trains and other rail vehicles after an accident or modification. In Australia, usually requires a trade apprenticeship in automotive vehicle body repairs. Training is usually both on and off the job. Entry requirements vary, but employers generally require completion of high school. In NZ, although there are no specific entry requirements, to become a qualified panel beater you need to complete an apprenticeship and gain a Level 4 certificate with a strand in collision repair. You need to be interested in technology as you will use the latest technology to carry out repairs and alterations. Being patient and having an eye for detail is necessary.

Payroll Clerk

Assists the payroll or accounting team. Calculates and distributes wages, including overtime, and deductions such as tax and superannuation. May be required to have vocational business, accounting or finance qualifications.

Payroll Officer

Prepares payrolls and related records for employee salaries and statutory record-keeping purposes. Tasks include: creating and updating files for employees such as their personal information, leave, overtime, tax deductions and health insurance payments. They also prepare payroll data, payments, interpret awards and provide information. Although there is no entry requirement, a certificate or diploma in business, accounting or financial services is highly regarded.

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Personal Assistant

Assists their manager (or others) with daily management, scheduling of meetings, correspondence and note taking. Personal assistants need to have good administration and computer skills and may have vocational qualifications in administration or business services.

Platform Manager

Oversees country or interstate passenger services on a day-to-day basis. No formal qualifications are required to be a platform manager, but platform experience and management skills are necessary.

Policy Advisor

Advises rail executives or governments on the effectiveness of current policies relating to passenger or freight rail. This position usually requires a degree relating to the policy area (e.g. safety, engineering) and rail experience. Needs strong research, analysis and writing skills.

Policy Officer

Advises rail executives or governments on the effectiveness of current policies relating to passenger or freight rail. This position usually requires a degree relating to the policy area (e.g. safety, engineering) and rail experience. Needs strong research, analysis and writing skills.

PR Assistant

Usually provides administration support to the public relations (PR) manager, communications or marketing team. May be a recent public relations, marketing or advertising graduate or someone with strong strong administrative, organisational and writing skills.

PR Officer or Media Officer

Develops and implements strategies that create a favourable view of rail such as publicity campaigns, public opinion research, seminars and social functions. You need to be highly skilled and versatile with excellent oral and written communication. Requires a public relations-related bachelor degree in business, communications or media studies.

Presentation Service Attendant

Keeps trains, and sometimes station platforms, clean and safe for passengers. They remove rubbish, clean windows, sweep and mop carriages and remove graffiti from inside and outside of trains. They perform major or heavy cleaning on trains and also clean amenities (rest rooms) and offices. You need good communication skills, be fit, strong, work quickly, yet efficiently and safely, and take pride in your work. There are no specific requirements but completion of relevant secondary school is necessary. You will learn on the job and may be offered a traineeship. There are also vocational qualifications you can do in cleaning operations.

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Principal Driver

Organises and conducts assessments, and coaches and develops drivers as needed by the rail organisation. A principal driver is considered a technical expert. Current competence in driving trains is essential plus a certificate qualification in workplace training and assessment.

Procurement Manager

Manages others who: prepare and manage proposal requests, write tenders and review the bidding process. Procurement managers are generally found in large organisations with a centralised purchasing department. In the rail industry, a procurement manager generally requires procurement experience in rail and a business degree.

Procurement Officer

Prepares and manages proposal requests, writes tenders and reviews the bidding process. Generally found in large organisations with a centralised purchasing department. Generally requires a business degree, and must be thorough with excellent writing skills.

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Project Administrator

Usually provides high level administration support for large projects e.g. new rail infrastructure, and works closely with project managers and other engineers. Depending on the project, specific qualifications may be required. A project administrator requires excellent written and oral communication, administration and project management skills, be highly organised, results-driven and with an eye for detail.

Project Costing Analyst

Provides information, relating specifically to costs, to engineers and project managers on large infrastructure projects . Will generally come from an engineering or finance background with strong project management expertise and specific rail experience.

Project Design Engineer

Manages designs for small projects, or design components for large scale projects, so that resource requirements and timing can be identified and managed. Requires a bachelor degree in a relevant engineering discipline.

Project Engineer

Ensures that engineering projects are planned, installed, inspected and tested to design and specification standards and schedule requirements. You need excellent communication and organisational skills, be able to meet deadlines and problem-solve. To be a project engineer, you will need an advanced diploma or bachelor degree in engineering or project management.

Project Manager

Plans, schedules, coordinates and manages projects. These include engineering and information and communication technology (ICT) to ensure objectives and specifications come in to budget and on time. Requires tertiary qualifications or equivalent experience including engineering, ICT or project management.

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Project Officer

Oversees the management of specific projects from its beginning to completion. Depending on the role, a project officer may need relevant qualifications (e.g. training, human resources) or very strong organisational and project management skills, and rail knowledge and experience. Often done as a fixed term contract or secondment between business units.

Project Planner

Focuses on schedules and project plans. A project planner monitors progress and writes reports. Requires an engineering degree, experience in new railway environments and experience working on a large infrastructure engineering project. Must enjoy writing, be thorough and with an eye for detail and accuracy.

Project Support Officer

Assists project officers and others (such as project managers and senior staff) with support services and administration tasks. Responsibilities could include: coordination of project, budgeting, reporting on milestones and progress, as well as project issues and risks. They need to enjoy collecting information and data. Project support officers are found working across the rail industry. Specific qualifications are not required, but they need to be efficient, organised, great communicators and enjoy writing. Good computer and data entry skills are necessary. Project management skills are an added benefit.

Promotions and Events Coordinator

Plans events such as conferences, meetings, fundraising events and conventions. A qualification, such as in events management, may be required plus a proven track record of planning successful events. Resourcefulness, patience, determination and superior organisation skills are essential to succeed in this role.

Promotions Officer

Assists marketing, public relations (PR) or events management teams on special projects such as conferences, meetings, fundraising events and conventions. You will need good communication skills, be organised, creative, enjoy people and being in the public, as well as able to think on your feet and problem-solve. You may be required to have qualifications in public relations, marketing, advertising or events management.

Property Manager

Manages and supervises commercial, industrial and retail properties that are owned or leased by the rail organisation. Although no specific qualifications are required, a nationally accredited short course in property services or a VET qualification in property services (real estate) may be helpful. Requires excellent oral and written communication skills, good administration and an eye for detail.

Protection Engineer

Provides professional engineering and specialist technical expertise for the design, test, installation and commissioning of electrical power protection systems. Requires a Bachelor Degree in Electrical Engineering and technical knowledge/experience in electricity distribution networks.

Protection Officer

Provides technical expertise to professional engineers on the design, test, installation and commissioning of electrical power protection systems. Requires a certificate III in an electrical trade and work experience.

Public Relations Officer

Plans, develops, implements and evaluates information that promote the rail organisation within the community. This may include press releases, publicity campaigns and communication strategies. As a PR officer, you may also be involved in public opinion research, special events, seminars, entertainment, competitions and other social functions. Generally, will require a public-relations related degree, for example business or communication management or media studies. You may also come via work experience in administration or another related area.

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Purchasing Officer

Organises, records and monitors expenditure on behalf of an operational manager or project manager. May also be part of the finance team approving purchases. No specific qualifications are required but a background in accounts or bookkeeping would be helpful. You need to be computer literate, methodical, pay attention to detail and have sound literacy and numeracy skills.

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Quantity Surveyor

Estimates and monitors construction costs from start to finish. Usually requires a certificate or diploma as a surveying assistant. Requires membership of the Australian Institute of Quantity Surveyors. Sometimes, a quantity surveyor is called a cost manager.

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Radio-communications Technician

Installs, maintains, repairs and diagnoses malfunctions of communications systems within the rail company. They also integrate systems with computer software, hardware, desktops, databases and operating systems. As a radio-communications technician, you will provide technical advice. Requires at least a relevant diploma qualification and experience. You will need excellent written and verbal communication skills, have a curious mind and desire to solve problems, and sound literacy and numeracy.

Rail Investigator

Investigates claims of misconduct or breaches against codes of conduct of rail employees, by other employees or the public. They also investigate work health and safety (WHS) incidents, accidents and statistics.To be a rail investigator, you must have strong administration, research and writing skills. You also have to be able to focus on the issues, be observant and listen carefully. Depending on the area, you may be required to have specialist rail qualifications and experience (e.g. WHS).

Rail Safety Investigator

Conducts investigations into accidents and incidents involving members of the public, passengers and rail employees. They are usually people with significant rail industry experience and who may, or may not, be qualified safety practitioners with knowledge of work health and safety (WHS). This is not an entry level role, and tertiary qualifications in rail safety investigating is under development.

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Railway Signal Electrician

Installs and maintains signalling systems for trains and automobiles. You may be required to have a Cert IV in Rail Signalling, and a signal electricians licence.

Recruitment Consultant

Usually this person will be a human resources (HR) specialist involved in recruitment functions e.g. assisting with selection of job candidates, preparing job advertisements or recruitment campaigns, and defining job criteria and training needs. Requires a bachelor degree in human resources with a recruitment major or recruitment experience.

Rehabilitation Officer

Supports the case management of rail staff participating in disability management services due to a disability, injury or health condition. Depending on the rail organisation, you will require a minimum of a certificate IV in a related area and experience with workers compensation. You may come from a health or nursing background.

Rolling Stock Electrician

Specialises in the electrical requirements of rolling stock such as train operating computer systems. They install and maintain high and low voltage rail electrical equipment, and install and maintain low voltage lighting and power services. Requires an electrical trade qualification and possibly a post study trade certificate and an electrician's licence. You need to enjoy mathematical and technical activities, have diagnostic ability and be safety-conscious as well as have good literacy and numeracy skills to become a rolling stock electrician.

Rolling Stock Engineer

Plans, designs and oversees the development, assembly, installation, operation and maintenance of trains (rolling stock), equipment and mechanical services. Requires an electrical, mechanical or mechatronics degree in engineering.

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Rostering Officer

Employed where people work on shifts to ensure there are enough workers to run the network. No entry requirements but administration skills, rostering software knowledge and some experience with human resources (HR) policies and awards is desirable. Attention to detail is important in this role.

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Safety Analyst

Tests and analyses rail environments, equipment, chemicals or structures to ensure the safety of workers and civilians. Depending on the role, educational requirements for a safety analyst may include a bachelor degree in engineering. Environmental and occupational health employers may require you to hold a bachelor degree in work health and safety.

Safety Auditor

Plans, implements, reports and monitors work health and safety (WHS) management systems against specific standards. Depending on the role, educational requirements may include a bachelor's degree in engineering. Environmental and occupational health employers may require a bachelor degree in work health and safety plus specialist training in safety auditing.

SCADA Engineer

Works on centralised 'supervisory control and data acquisition’ computer systems. Requires a degree in electrical or electronics engineering, computer science or information technology, as well as SCADA experience.

SCADA System Engineer

Works on centralised ‘supervisory control and data acquisition’ computer systems. Requires a degree in electrical or electronics engineering, computer science or information technology, as well as SCADA experience.

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SCADA Technician

Works on centralised ‘supervisory control and data acquisition’ computer systems. Requires at least a diploma in electrical or electronics engineering, computer science or information technology as well as SCADA knowledge and experience. May come from an electronics apprenticeship.

School Travel Consultant

Provides information to schools and parents on rail travel. They organise and monitor schemes such as free student travel at the end of school term and organise school group bookings. Other tasks include providing Information on train timetables, accomodation, and bus transport. There are no formal qualifications and much of what you learn will be on the job and through in-house training courses. Customer service skills and knowledge of rail industry required.

School Travel Officer

Provides information to schools and parents on rail travel. They organise and monitor schemes such as free student travel at the end of school term and organise school group bookings. Other tasks include providing Information on train timetables, accomodation, and bus transport. There are no formal qualifications and much of what you learn will be on the job and through in-house training courses. Customer service skills and knowledge of rail industry required.

Senior Commercial Lawyer

Reviews and advises on the content of legal contracts and participates in negotiations including purchase of lands for rail infrastructure projects and purchasing rolling stock. A law degree and significant commercial experience in rail environments or similar is required.

Sheet Metal Worker

Includes boilermaking, blacksmithing and welding to cut, shape, join and finish metal to make, maintain or repair metal products and structures. Structures include ducts, linings and doors for rolling stock. To be a sheet metal worker, you need good eye-hand coordination and fine motor skills, an eye for detail and patience to produce well-made and accurate products and structures. Requires a Certificate III in Fabrication (Trade) apprenticeship and trade certificate.

Shunter

Safely moves trains between the yards and platforms – they marshal the trains, hook on locomotives and detach defective carriages. They also direct and move freight trains, organise rail freight and conduct safety checks. You may become a shunter without formal qualifications but you will need to have completed a relevant secondary school qualification. You will receive intensive on and off the job training once employed and some rail companies may offer a traineeship.

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Signal Box Manager

Manages the day-to-day operation, staff, and maintenance of the signal box and surrounding rail environment. Signal box qualifications and experience required. This is not an entry position and you will need extensive experience in train operations to become a signal box manager. Other qualities and skills needed include good literacy and communication skills, ability to plan, manage staff, and possibly training skills.

Signal Electrician

Installs and maintains signalling systems for trains and automobiles. You may be required to have a Cert IV in Rail Signalling, and a signal electricians licence.

Signal Mechanic (trade)

Constructs and maintains signalling infrastructure and equipment. Requires a Certificate III mechanical trade qualification. You may also need a signal mechanic’s licence. You will need good literacy and numeracy skills at a relevant high school level, be precise and accurate, have a high regard for safety, and an interest in technical and manual activities to become a signal mechanic.

Signalling Engineer

Specialises in the design, construction, maintenance or project management of signalling systems. To be a signalling engineer, you will need an engineering degree in electrical, electronic, computer systems, telecommunications or mechatronics.

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Skills Recognition Officer

Works in training and development to identify skills of employees and to map their skills to accredited VET qualifications. Requires at minimum, a Certificate IV in Training and Assessment and rail experience, or the ability to work with line managers and rail employees. You need good literacy, computer and communication skills, be well organised and pay attention to detail to be in this career.

Software Engineer

Designs, develops, tests and maintains specific program codes to user requirements and system and technical specifications. Generally, this role requires a related bachelor degree and/or experience with rail-related computer software.

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Software Specialist

Designs, maintains and implements database management systems, computer applications and operating systems; they also analyse organisational software needs, devise solutions and maintain PC software and hardware systems. In the modern rail work environment, software specialists are among the most sought-after IT professionals in the workplace. Generally, this role requires a related bachelor degree.

Solicitor

Ensures an organisation complies with the law by providing legal advice, preparing and drafting legal documents, carrying out research, and conducting negotiations, including court cases, on behalf of the rail organisation. As a rail industry solicitor, you may be involved with major infrastructure projects, public/private partnerships, and corporate mergers and acquisitions. Requires a bachelor degree in law and practical training, plus professional membership.

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Special Events Officer

Obtains and documents information relating to special events e.g. hiring a train, filming at a railway station or organising visits from polititians. No specific requirements, but experienece/qualifications in events or project management and good administration and time management skills are desirable.

Standards and Compliance Officer

Works across the rail organisation to ensure people are working to standard and have the required competencies. Areas may include signal box operations, train planning and safety. No specific qualifications, but extensive operational experience is required. You will need excellent written and oral communication skills, attention to detail and the ability to follow through on issues.

Station Assistant

Performs the tasks of a customer service attendant, such as general administration, customer service and cleaning duties. Also records train movements and provides information on delays. Cert II or Cert III in Station Operations desirable. You will need good communication, literacy and numeracy skills, able to work alone and as part of a team, be self-directed and enjoy helping others.

Station Manager/Master

Manages the operations of a railway station, including day-to-day running, preparing budgets, handling logistics, hiring staff, supervising employees and liaising with the public. Generally requires a formal qualification such as an associate degree or diploma. At least three years of relevant experience may substitute for formal qualifications. Teamwork and customer service skills are important for this position.

Stores Clerk

Receives and distributes equipment, materials and supplies. Organises requisitions, maintains disbursements, oversees inventory, credit and exchange records; and writes reports. No specific qualification required but completion of relevant secondary subjects such as maths is important, as is record-keeping ability. Experience in inventory control and good computer and communication skills desirable. May be required to gain licences such as a forklift licence.

Structural Engineer

Analyses and designs structures that support or resist loads, such as buildings, bridges, machinery and vehicles. Structural engineering is usually considered a speciality within civil engineering, but it can also be studied in its own right. Requires a degree in civil engineering or structural engineering.

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Structural Engineering

Structural engineering deals with the analysis and design of structures that support or resist loads. Structural engineering is usually considered a specialty within civil engineering, but it can also be studied in its own right. Structural engineers are most commonly involved in the design of buildings and structures but can also design the machinery or vehicles where structural integrity affects the item's function or safety.

Substation Electrician or Technician

Installs and maintains equipment for electricity distribution networks including substations and overhead wiring networks. Requires a Certificate IV in Substations and is usually open to electrical apprentices or qualified electricians.

Substation Technician

Installs and maintains equipment for electricity distribution networks including substations and overhead wiring networks. Requires a Certificate IV in Substations and is usually open to electrical apprentices or qualified electricians.

Succession Planner

Identifies and develops internal people with the potential to fill key positions in an organisation. Sometimes called a 'talent manager'. Generally requires a human resources (HR) background and a bachelor degree, or extensive rail knowledge and experience, and an ability to work with senior executives and line managers.

Supervisor

Leads and manages a team including organising rosters, holding meetings, and some human resources (HR) related tasks such as work performance appraisals and overseeing leave applications. Also mentors and coaches others and may do training and assessment activities. No specific qualifications required, but needs extensive experience in a rail specific area and the ability to motivate and lead others as well as good computer, literacy and numeracy skills.

Surveying Assistant

Helps surveyors determine the position for rail infrastructure and drainage systems. They clear vegetation, peg boundaries and record measurements. No formal qualifications are needed, but vocational qualifications in spatial information systems or surveying are well regarded. You need to be fit and healthy, safety conscious and be comfortable working indoors and outdoors.

Surveyor

Provides and manages the spatial information required for the design and maintenance of the rail infrastructure. You need good computer, literacy and numeracy skills as well as be fit and enjoy working both outdoors and indoors, for example at a computer. Surveyors may have studied surveying at university, geomatics or a combination bachelor degree of civil engineering and surveying. You may need to be a member of a professional organisation.

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Systems Administrator

Maintains computer systems of a company. Installs, maintains and upgrades servers and ensures servers are backed up and secure from unauthorized access. May perform light programming (usually scripting, which involves writing programs to automate tasks). A degree in computer science or management information systems (MIS) is desirable but many are self-taught. Knowledge of business functions is valued and to progress to more senior roles, some knowledge of project management is required.

Systems Control Engineer

Works on design and maintenance of complex systems. Requires a degree in electrical engineering and specialist technical knowledge of electrical distribution networks, substations, power systems and SCADA technology.

Systems Engineer

Provides technical support and maintenance. Also resolves problems on network management infrastructure. Requires certificates such as a Microsoft Certified Systems Engineer (MCSE) Certificate. A qualification to degree-level is desirable, as well as network experience.

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Tax Specialist

A specialist role, usually only employed in large rail organisations to consider all aspects of tax related to rail. Requires accounting qualifications and taxation experience and registration.

Technical Officer

Works on jobs between a trade and an engineering level and under the direction of a professional engineer. A trade certificate in a specific discipline is required, especially in maintenance, and other experience may also be required. You will need strong literacy and numeracy skills, and an inquiring mind to become a technical officer.

Technical Surveyor/Surveying Technician

Collects and analyses data and develops plans for land surveyors, who then use this information for surveying projects. Sometimes a technical surveyor or surveying technician is also referred to as a 'draftsperson'. Requires a vocational diploma in surveying.

Telecommunications and Control Systems Workers

Utilise state-of-the-art technology to design, develop, implement and repair radio, complex telecommunications and train control systems. Generally, the rail industry offers apprenticeships for the following specialisations: telecommunications, control systems, and condition monitoring. Entry requirements vary between NZ and Australia, but you will need good English and numeracy skills, be practical, interested in technical activities, have good eye-hand coordination, be able to diagnose and an inquisitive mind. You may need additional tickets, certification, registration or licenses to work in the rail corridor.

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Telecommunications Network Engineer

Plans, designs and monitors complex telecommunications networks and broadcasting equipment. Requires a Bachelor of Engineering in Telecommunication and Network Engineering. To become a telecommunications network engineer, you need excellent literacy and numeracy skills, excellent verbal communication, an ability to problem-solve (eg. technical issues) and an interest in customer service.

Telecommunications Network Planner

Plans the development and maintenance of customer access telecommunications networks, including integration with other hardware, desktops, databases and operating systems. Requires a degree in telecommunications and work experience to gain employment as a telecommunications network planner in the rail industry.

Telecommunications Technologist

Carries out design and support functions in telecommunications engineering, including: monitoring networks, repairing faults, and selecting and installing equipment. Requires a degree in engineering.

Timetable Officer

Prepares passenger and freight train timetables and other documentation related to planned changes for passenger and freight trains. They may assist with timetabling staff rosters for special events and coordinate rail replacement bus services. Requires no formal qualification but you need to work well under pressure, have good literacy, communication and administration skills and be able to deal with complexity. In Australia, some organisations offer a traineeship: Transport and Distribution (Train Planning).

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Track Engineer (Professional)

Improves track designs by following briefs from engineers, surveyors and project teams. They develop designs, create detailed drawings using CAD and use initiative to enhance the design of rail tracks. In NZ there are two types of track engineers - those who have a professional engineer background and those who have come from a non-trade background (also called field engineers).

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Traction Engineer

Specialises in traction (locomotive) and rolling stock including both powered and unpowered vehicles. Requires an electrical engineering degree.

Trade Union Official

Works to maintain and improve the wages, conditions and employment opportunities of workers in their industry. Generally, employed by a trade union. Officials with training (eg in law, journalism, economics, accountancy and welfare etc) may be appointed to specialist positions. Necessary skills include: ability to negotiate and communicate with employers and workers, ability to stay calm in difficult situations and handle controversial and emotional issues objectively and analytically.

Train Controller

Moves trains using computerised and mechanical control systems. Skills in incident management, signals, communication systems and station operations plus Cert IV in Transport and Logistics – Rail Operations, or Cert IV in Rail Network Control desirable.

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Train Driver (Passenger and Freight)

In charge of, and responsible for, driving the locomotives, as well as the mechanical operation of the train, train speed and all train handling. Teamwork is an important part of being a train driver. You need to be safety conscious and work well under pressure as well as have superior concentration, good eyesight, initiative, anticipate situations and enjoy solving mechanical problems. Requires a formal certificate qualification and may include a traineeship.

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Train Monitoring Officer

Monitors train on-time performance using computerised information systems and prepares incident reports on train delays. No specific qualifications required but good administration, attention to detail, report writing and an awareness of train timetabling desirable.

Train Planner

Prepares technical electronic daily working timetables for trains. No specific qualifications required, but the Certificate III in Transport and Logistics – Train Planning, plus administration experience, decision-making skills and rail experience, are desirable.

Trainer and Assessor

Plans, designs and delivers workplace training and conducts assessments. To be a trainer and/or assessor, you need significant skills and knowledge in the area you train in and assess. Generally, requires a formal qualification such as a certificate 4 in training and assessing and extensive rail experience.

Training Administrator

Provides high level administration support to the L&D (learning and development) team. May include training support if the training administrator has relevant training qualifications and experience. Needs strong administration skills, excellent organisational and planning skills. Computer and database skills are also desired.

Training and Assessment Careers

There are a number careers involving training and assessment in the rail industry. These include hands-on trainers and assessors, instructional designers, skills recognition officers and WHS officers. Most employers expect trainers and assessors to have a formal qualification in training and assessment and may complete in-house training and assessment courses that are recognised externally. This could be specific units (in training and assessment) from a certificate 4 level. Trainers and assessors train and assess in their areas of expertise and may also coach and mentor colleagues. To work in this field, you must have excellent literacy skills, be a good communicator, organised, enjoy paperwork, be fair and flexible and have a genuine interest in teaching and helping others.

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Training and Development Officer

Is concerned with training, education and development activities aimed at improving the performance of individuals and groups in an organisation. They may work closely with their human resources department. Depending on the role, you may be required to hold a qualification (eg. in Australia, this may be a certificate IV qualification), and relevant work experience such as in training and administration.

Training Assistant

Provides basic administration support to the L&D (learning and development) team such as filing records, compiling training materials and assisting workplace trainers and assessors, supervisors and other staff. The position may include training support, if you have relevant qualifications and experience. You will need sound literacy and communication skills, enjoy administration and writing, be organised and a genuine interest in assisting and training others.

Training Officer

Works generally in a specific business unit or in a centralised function within human resources (HR) or training and development. Oversees the training requirements of staff and may train and assess. Usually requires a bachelor degree in adult education or training and development. If you have come from a trade or other rail area, employers expect a minimum of a Cert IV in Training and Assessment. However, to progress you would usually need a bachelor degree. May also require specific rail experience and/or rail qualifications.

Tram Driver

Drives trams to transport passengers on urban tramway systems. Contact with the public is an important part of the work. Employers usually require that a tram driver has at least Year 10 education, and they will need a special licence after training.

Transit Officer/Transport Officer

Patrols trains, platforms and interchanges. Strong customer service focus includes identifying and resolving non-compliance of minor offences (eg. smoking, feet on seats). Also assists with passenger enquiries, and checks tickets and ticket checking equipment. No formal qualification is required but completion of a relevant secondary school qualification is necessary. Once employed, intensive in-house training is provided and possibly a related traineeship. Customer service experience and a first aid certificate are hightly regarded.

Transport Officer

Patrols trains, platforms and interchanges. Strong customer service focus includes identifying and resolving non-compliance of minor offences (eg. smoking, feet on seats). Also assists with passenger enquiries, and checks tickets and ticket checking equipment. No formal qualification is required but completion of a relevant secondary school qualification is necessary. Once employed, intensive in-house training is provided and possibly a related traineeship. Customer service experience and a first aid certificate are hightly regarded.

Travel Consultant

Organises travel bookings for customers and provides information, for example, on hotel accommodation, car hire, air travel, tourism attractions and insurance. No specific qualifications are required, but a background in sales, tourism or travel is desirable.

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Vehicle Body Builder

Works with metals, fibreglass, fabrics and woodwork on rail rolling stock. Requires a trade apprenticeship: Cert III Vehicle Body Builder.

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Vehicle Body Trimmer

Takes care of rolling stock trims including repairing and replacing seats, linings, floor coverings and door trims. Requires a trade apprenticeship: Cert III Vehicle Body Trimmer.

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Web Administrator

Maintains websites and web blogs and interacts with website developers, network and server technicians, Internet Service Providers (ISPs) and company management. Critical thinking, project management, people and technical skills are essential. Generally requires a bachelor degree in IT or website design, or vocational qualifications and experience.

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Web Designer

Designs, develops and maintains websites.There are many vocational qualifications in this area although emplyers may require a degree in a related area such as IT, computer science. Depending on the size of the organisation, web designers may move into a supervisory or management role, although some organisations outsource this work. Having an interest in or experience in graphic design is highly regarded as there is an aesthetic focus to being a web designer.

Web Designer and Web Developer

Generally, a web designer or a web developer will be responsible for the design, layout and coding of a website. They are involved with the technical and graphical aspects of a website – how the site works and how it looks. They can also be involved with the maintenance and update of an existing site.

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Web Developer

Designs, lays out and and codes a website. Similar role to a web designer, but the focus is on operational and technical aspects of a website, rather than an aesthetic focus. May also maintain and update existing sites and test for technical problems. Requires a degree in any subject that is acceptable for entry into the profession. Employers may require an IT, computer science or engineering qualification. Computing experience or postgraduate IT conversion courses can be useful.

WHS Advisor

Develops, implements and evaluates risk management policies and procedures and performs workplace safety audits. Works with committees, trains, investigates incidents, reviews policies and procedures, advises workforce, and assesses return to work arrangements. Requires at minimum a certificate, but usually a bachelor degree or higher qualification. Relevant experience and/or on-the-job training may be required as well as formal qualification. Negotiation and communication skills highly regarded.

Wireless Communications Technician

Installs, maintains and repairs cellular communications equipment, radio systems and Local Area Networks (LANs). Requires at least a trade qualification in wireless, telecommunications or optical networks and relevant experience. You will need good eye-hand coordination, enjoy practical work, be curious and have diagnostic ability.

Work Health & Safety Officer (WHS Officer)

Ensures that rail staff (and others) follow safety policies, procedures and practices so that the workplace is safe for employees, visitors, contractors and rail customers. They help develop WHS policies and procedures and conduct safety inspections. They may be involved in training and sit on WHS committees. You need extensive rail experience, and qualifications in work health and safety are generally required. You need maturity, good communication skills and have a high regard for safety and the law for this type of work.

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Workforce Planner

Is concerned with training, education and development activities aimed at improving the performance of individuals and groups in an organisation. They may work closely with their human resources department. Depending on the role, you may be required to hold a qualification (eg. in Australia, this may be a certificate IV qualification), and relevant work experience such as in training and administration.

Workplace Relations Officer

Manages employment conditions and related issues of employees. The role usually requires an industrial relations (IR) or related degree and ability to act as a communication link between management and employees.

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