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With almost 200 job families in the rail industry, the A-Z provides a short description of the most common jobs found in the Australasian rail industry. Each job definition includes its job title, the main parts of the job, entrance requirements and necessary qualifications.

Cable Jointer

Makes and repairs joins in insulated overhead power supply and control cables. They also prepare cable terminations for electrical equipment and overhead lines. This trade requires a trade apprenticeship: Certificate III in Electricity Supply (Cable Jointing).

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Call Centre Manager

Manages call centre staff to meet customer needs and ensures efficiency and effectiveness of services including sales and revenue targets. No specific qualifications but rail knowledge and call centre experience essential.


Produces paper and electronic maps using desktop publishing, computer graphics and multimedia software. Assists, designs and manages geographical information systems (GIS). Qualifications range from vocational to university courses.

Catering Logistics Officer

Responsible for catering services, including on board catering, crew assignment and rostering, and administrative support. No specific qualifications required, but rail experience and administration skills essential.

Change Management Specialist

Often a specialist role brought in when large changes, such as restructures, are occurring in an organisation. No specific qualifications are required, but depending on the change initiative, relevant qualifications may be necessary (for example, in information communication technology or human resources). Good negotiation, influencing and strategic thinking required.

Change Manager

Often a specialist role brought in when large changes, such as restructures, are occurring in an organisation. No specific qualifications are required, but depending on the change initiative, relevant qualifications are necessary (e.g. ICT, HR). Good negotiation, influencing and strategic thinking required.

Chief Engineer

Provides technical vision for future development of rail assets and strategic advice on the ongoing operations of the rail network. Usually requires post graduate studies in engineering or management, plus extensive and broad rail experience.

Civil and Structural Engineering Associate

Provides technical support to civil engineers and technologists. This role usually requires a diploma in civil or structural engineering recognised by Engineers Australia.

Civil Engineer

Designs, constructs, and maintains railway track, terminals, structures such as bridges, and tunnels. Requires a degree in civil engineering. Engineers from overseas must have their degrees assessed by Engineers Australia.

Civil Engineering Draftsperson

Prepares detailed drawings and plans to assist professional civil engineers and technologists. Requires at least a diploma qualification, and registration may be required.

Civil Engineering Technician/Assistant

Assists professional engineers and technologists test construction materials, prepares sketches and estimates costs. Also known as an assistant or geotechnical lab technician. Requires diploma qualifications or higher. Registration or licensing may be required.

Civil Engineering Technologist

Applies and modifies established engineering practices such as the design and implementation of civil engineering projects. The entry requirement for this occupation is a bachelor degree or higher qualification. In some instances, relevant experience is required in addition to the formal qualification.

Closed Circuit TV (CCTV) Operator

Operates security systems to monitor movements on passenger and freight trains, railway stations and other rail infrastructure. Liaises with police and emergency services and oversees maintenance program of CCTV equipment. No formal qualifications required but completion of relevant secondary school qualifications is necessary. Intensive on-the-job and off-the-job training will be provided.

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Works with staff usually to help with behavioural changes and knowledge development. People in training and development roles often specialise in coaching. Qualifications in coaching are available, but not essential. Depending on area of coaching, they may need specialist rail knowledge/expertise.

Coach Driver

Drives buses, checks passenger tickets, stores luggage and ensures passengers are comfortable. Some rail networks now use buses as part of their rail transport system. Contact with the public is an important part of the work. You can work as a driver without formal qualifications, but employers usually require you to have at least Year 10 and you will need a special driver's licence after training.

Communications and Control Systems Engineer

Involved in the plan, design, commissioning and monitoring of complex telecommunications networks and systems. Requires a degree in electrical engineering, telecommunications, computer systems, software or mechatronics. Central Queensland University (CQU) offers a Graduate Diploma or Masters in Railway Signalling and Telecommunications.

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Communications Officer

Helps create and distribute information about the organisation to employees, media and the public to enhance its reputation. Relevant qualifications include: journalism, media, communications and public relations.

Compliance Officer

Ensures that no conflict of interest arises and that all obligations and regulations are complied with. Depending on their role, a compliance officer may require a degree, such as law, and a specialisation, such as engineering. However, many roles have a strong administration focus and require rail experience rather than a degree or specific qualifications. An eye for detail and ability to follow procedures is required.

Computer Engineer

Installs and repairs computers and equipment. Sometimes called IT hardware technicians or computer systems engineer. Requires a degree in computer systems, electronic or software engineering.

Computer Network and Systems Engineer

Plans, develops, deploys, tests and optimises network and system services. Requires a university degree, and with experience, may move into a management or specialist/expert role.

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Construction Project Manager

Plans, organises, directs, controls and coordinates construction of civil engineering and building projects. Registration or licensing is required. Most construction project managers have a bachelor degree or higher qualification and up to 5 years of relevant experience.

Contract/s Officer

Obtains the best prices, quality and service from vendors and suppliers. They may work with lawyers to draft contracts and lease documents relating to land and buildings, as well as assist with budgets, and other specific project documentation. Typically, requires an associate degree or advanced diploma in finance, business or accounting subjects.

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Corporate Support

This area is one of the most diverse regarding the types of jobs available and skills required, ranging from entry level roles such as administrative support workers to professionals with university degrees. Corporate support can be broken down into business support areas such as work health and safety (WHS), finance, human resources, training and development, legal, communications and marketing, and information technology. Some jobs may not require a formal qualification but employers would expect you to have completed high school. Other roles require a certificate qualification and possibly a diploma or higher level degree qualification.

Crew Manager

Manages train crew members. Responsibilities include: rostering, hiring, supervision, performance management and training and development. Generally requires a relevant qualification in people management. Rail experience and supervision experience required.

Customer and Fare Compliance Careers

Are responsible for improving the customer’s travel experience and comfort, and protecting train revenue, for example, checking rail passenger tickets and issuing fines for ticket irregularities. Requires no formal qualifications but employers expect completion of high school studies and you will be expected to complete other studies once employed.

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Customer Service Attendant

Provides timetable and platform information, sells tickets, attends ticket barriers, inspects the station and reports on safety issues, complaints and ‘lost and found’. Requires relevant secondary school qualifications. In Australia, there are vocational qualifications in station operations and passenger services. Some organisations offer a traineeship in customer service. Once employed, in-house training will be provided.

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Customer Service Manager

Manages customer services and after-sales services, and maintains sound customer relations. Manages staff and deals with customer service issues. Although no specific qualifications required, rail experience and customer service experience essential.