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With almost 200 job families in the rail industry, the A-Z provides a short description of the most common jobs found in the Australasian rail industry. Each job definition includes its job title, the main parts of the job, entrance requirements and necessary qualifications.

On Board Passenger Attendant

Provides customer service including: assisting passengers to board trains, assisting with luggage, checking tickets and directing passengers to seats or sleeping cabins, and preparing and serving meals. May also assist in emergencies and provide first aid. No formal qualifications required, but relevant secondary school qualifications are necessary and once employed, formal training is done on and off the job.

On Board Passenger Attendant (Long Distance)

Provides customer service including: assisting passengers to board trains, assisting with luggage, checking tickets and directing passengers to seats or sleeping cabins, and preparing and serving meals. May also assist in emergencies and provide first aid. No formal qualifications required, but relevant secondary school qualifications are necessary and once employed, formal training is done on and off the job.

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Operational Engineer

Works to ensure infrastructure integrity and the safety of the rail network from a system and public perspective. They work in the operational areas of electrical, signals, and communications, and are responsible for the coordination of responses to asset failures and operational incidents. Requires an engineering degree.

Operations and Service Delivery Staff

Have direct contact with rail customers and train operations, including customer service, train crewing, station operations, train maintenance and operations (e.g. drivers, signallers, guards and attendants), presentation services (cleaning) and security. Qualifications depend on the area you work in and level of responsibility, eg. a train driver requires a vocational certificate, and a cleaner will do internal training.You need good literacy and communication skills, be focused on customer service and cope with pressure.

Operations Manager

This is an administration role that includes budgets, logistics, control inventory, recruiting staff and supervising employees. No formal qualifications are required but extensive experience and strong administration, management and financial skills are needed.