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Occupation description

Hardware technicians support and maintain computer systems and peripherals by installing, configuring, testing, troubleshooting and repairing hardware. They also provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Hardware technicians may determine software and hardware requirements to provide solutions to problems; respond to inquiries about software and hardware problems; and adapt existing programs to meet users' requirements. They install and download appropriate software; ensure efficient use of applications and equipment; implement computer networks; design and maintain websites; and repair and replace peripheral equipment such as terminals, printers and modems. They can also work in a call centre.

Knowledge, skills and attributes

A hardware technician needs a genuine and deep interest in the broad-based field of information technology (IT). They need to keep abreast of the latest developments in hardware and software technologies, and ensure a customised approach to troubleshooting PCs in different environments to make a highly successful hardware technician.

Working conditions

Hardware technicians are frequently on the move or on call during work hours. They need to be well-equipped with extensive tools of the trade. PC technicians carry diagnostic all-in-one USB drives, software troubleshooting CDs, hand toolboxes, hardware tools, utility CDs with internet security programs and other popular applications/software, and boot CDs with diagnostic programs, and so on.

Entrance requirements and ongoing training and development

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

  • In Australia: AQF associate degree, advanced diploma or diploma (ANZSCO Skill Level 2)
  • In New Zealand: NZ Register diploma (ANZSCO Skill Level 2)

At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances, relevant experience may be required in addition to the formal qualification.

The value of a career in the rail industry

For even more details on what you might earn, the diversity of companies you could work for and the career opportunities available, visit the following careers and training websites. Careers in Rail by the Australasian Railway Association; About the Rail Industry by Rail Skills Australasia and Rail Training by the Transport and Logistics Industry Skills Council (TLISC).

For more information

Career paths

Your career may take many turns depending on what stage you are at in life and your personal circumstances. You may work with rail partners on large infrastructure projects. Once in the rail industry, to progress your career you will need to complete additional studies or authorisations which will depend on organisational and state requirements.

The information provided here is generic. Job titles and the experience and qualifications needed to move into other jobs may vary slightly from state to state depending on the structure and needs of your organisation, and government rules and regulations.

Related Jobs

The jobs below may require additional qualifications as well as experience.

Career Path Flowchart

Typical career path for a hardware technician