Did you know?

Rail moves one billion tonnes of freight each year, rail and freight will double between 2013 and 2020, and triple by 2050. That’s a lot of drivers, shunters and controllers that will need to be employed to keep the trains moving!

The importance of operations staff to rail

The term 'operations' in the rail industry refers to a diverse range of occupations that ensure that our train systems are run safely, efficiently and meet customer and compliance standards. Occupations range from those who work in network train control, train planning and scheduling, customer service, and maintaining track infrastructure.

There has never been a better time to work in the rail industry. Demand for rail services is growing and the industry provides many opportunities for employees to develop their skills and enhance their career.  The industry is in growth with massive investment to rebuild and modernise the industry. This includes the next generation of suburban passenger trains, light rail and new freight corridors, stations and many more.

Jobs in the Operations area, including customer service and presentation services, are popular ways to start your career in the rail industry. They provide opportunities to cross-skill or up-skill into new rail careers. There are also opportunities for graduates and professionals who want to move into senior roles in rail operations.

Central Queensland University runs graduate programs in rail operations management to qualify as a professional rail operations manager.

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The main operational areas in the rail industry

Network and localised train control

Train controlling refers to everything that takes place on the rail tracks. Jobs include: mechanical signallers, shunters, train controllers, train drivers, fire officers and control centre TV (CCTV) operators.

Train planning

Timetabling officers and graphic designers are two of the important roles in train planning. They work with train schedules as well as planning for other events taking place, such as special events.

Customer service

This is a large, complex and important part of rail operations and includes: on board passenger services, presentation services (including cleaners and graffiti removalists), travel consultants, customer service attendants and customer and fare compliance careers.

Infrastructure workers

Without infrastructure workers, train operations would be at a standstill. These important workers make sure that tracks, bridges, tunnels, level crossings, and overhead wiring structures are safe and ready for trains to run.

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